Refund Policy

Thank you for choosing ZONA AI, a product of PT AZZAM DIGITAL NETWORK. We strive to provide the best services and support for your business needs. This Return & Refund Policy outlines the terms and conditions for requesting a refund.

1. Subscription Cancellation

You may cancel your subscription to ZONA AI at any time through your account settings. Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to ZONA AI’s features until the end of the subscription period.

2. Refund Eligibility

Refunds for ZONA AI are generally not provided except under specific circumstances such as:

• System malfunctions or downtime that exceeds our service level agreement (SLA).
  
  

• Billing errors, such as being charged twice or charged for the wrong subscription plan.
  
  

To be eligible for a refund, you must submit a request within 14 days of the charge in question.

3. Refund Process

To request a refund, please contact our support team at support@zonaai.space with your account details and a description of the issue. Our team will review your request and notify you of the decision within 7 business days.

If approved, the refund will be processed within 14 business days and will be applied to your original method of payment.

4. Non-Refundable Items

Please note that the following items are non-refundable:

• One-time setup fees
  
  

• Custom development work
  
  

• Any services rendered before cancellation
  
  

5. Changes to This Policy

PT AZZAM DIGITAL NETWORK reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy regularly to stay informed about our practices.